Privacy Policy
At Cleaning by Design ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website at https://cleaningbydesignswla.com (the "Site"), contact us, request a quote, or use our cleaning services. It should be read together with our Terms of Service.
1. Information We Collect
Personal information you provide to us, such as your name, phone number, email address, service address, details about your home or business and the services you request, payment information, and records of your communication and SMS consent preferences (including when and how you opted in).
Non-personal information collected automatically when you use the Site, such as your IP address, browser type, device information, pages visited, and cookie data.
Communication records, including messages, emails, and call notes exchanged with us about scheduling and service.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage our cleaning services and respond to your requests and quotes
- Process payments and send receipts
- Send appointment confirmations, reminders, rescheduling updates, and customer support messages
- Send promotional offers and updates when you have agreed to receive them
- Maintain the security of the Site and prevent fraud
- Keep records of your consent as required by law
- Improve our Site and services
3. SMS / Text Messaging
If you provide your mobile number and check the SMS consent box on our forms, you agree to receive text messages from Cleaning by Design, such as appointment confirmations and reminders, scheduling and service updates, customer support, and (if you opted in to marketing) promotional offers.
- Text messages are sent only after you opt in. Consent to receive text messages is not a condition of purchasing any goods or services.
- Message frequency varies based on your service usage and appointment schedule.
- Message and data rates may apply. Contact your wireless provider with questions about your plan.
- You can opt out at any time by replying STOP to any message. You can reply HELP for assistance, or contact us at (337) 442-0062 or info@cleaningbydesignswla.com.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not shared with any third parties, except with SMS aggregators and text message service providers that deliver messages on our behalf.
For full messaging terms, see the SMS Messaging Terms & Compliance section of our Terms of Service.
4. How We Share Information
We do not sell or rent your personal information. We may share it only:
- With service providers who help us operate our business (such as scheduling, payment processing, email, and text messaging providers), who may use it only to perform services for us
- When required by law, regulation, legal process, or to protect the rights, property, or safety of Cleaning by Design, our team, or others
- In connection with a merger, sale, or transfer of all or part of our business
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption, access controls, and periodic security reviews. If a breach affecting your information occurs, we will notify you as required by law. No method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar technologies to analyze Site traffic, remember your preferences, and measure the effectiveness of our marketing. You can control or disable cookies through your browser settings, though some parts of the Site may not work properly without them.
7. Your Rights and Choices
You may:
- Request access to, correction of, or deletion of your personal information
- Unsubscribe from marketing emails using the link in any email
- Opt out of text messages at any time by replying STOP
- Withdraw your consent to communications at any time
- File a complaint with the appropriate supervisory authority
To make a request, contact us using the information in Section 10.
8. Third-Party Links
Our Site may link to websites operated by others. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy policies.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date, and we will notify you of significant changes by email or a notice on the Site.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
Cleaning by Design
Phone: (337) 442-0062
Email: info@cleaningbydesignswla.com
Website: https://cleaningbydesignswla.com
Lake Charles, LA
By using our website and services, you consent to this Privacy Policy.